Gonzalo was great very responsive and pleasant to deal with. I had to extend my trip by a day. It was very easy to do. His location is close to LAX airport in beautiful Marina del Rey. I rate it a 4 only because there were blemishes on the car. It is what you could expect from a 10 year old vehicle, but handled great and having room for 8 people was a HUGE plus. And the price was right.