Thomas was brilliant to deal with both before and after the rental. Turo Valet worked very well and we were off on our journey within an hour of landing at LAX. Car was clean and tidy and went like a dream. The Mazda MVP fitted seven adults in it for short around town trips easily. Look forward to renting next time we are in LAX
The shuttle to/from LAX and the Custom Hotel is a bit slow at times and sometimes fills up - especially peak times like 0800a - make sure to get in line early as to not be left behind. The Turo parking lot is in the back of the hotel and is staffed by a Turo rep. They know you are coming if you are on schedule and will have the MPV ready.
Communication with Thomas was very quick to respond with info.
My family and I (husband and infant) took the MPV from LAX to Palm Springs, to San Diego and back to LAX. It was such a smooth trip, pickup and drop off! We loved the van so much we want to sell our truck and buy one ;) The pick up and drop off at LAX's Custom Hotel was as convenient and speedy as it comes. We will definitely be using TURO again - and possibly Thomas's van!
Thomas was great to work with her answered all my questions in a friendly manner with great accuracy. Having rented my car out on Turo I was unfamiliar with the process renting in a big city. I picked up the car at the LAX lot and the whole process was great. The only drawback was waiting for the shuttle, even with that it was a great experience. Thank you Thomas!