Eric and his wife did a great job. Something weird happened with the turo app and the pick up was wrong. They rushed to correct it and even waived a fee. It wasn't there fault, but they made every effort to fix it. You don't find customer service like that anymore.
We really liked renting the van from Eric. Although we had a flat tire on the last day, we were able to work out a resolution and got some help from Turo as well to get the roadside assistance. If I have to rate Turo, I will probably give them a lower rating as their roadside assistance a little slow.
This is my first experience with Turo and the experience was very smooth. Eric was so professional and flexible. The vehicle was clean and all set to go. I personally recommend to rent vehicle from Eric.
Eric responded within an hour whenever contacted. Pick up of the car was smooth. Drop off was a bit tricky perhaps, due to late night drop off. Car is in a very good condition. It drove well. All the functionalities were per expectations. Overall transaction was smooth.
Great minivan. Renting with Eric was a breeze. Straightforward and nice person. Car is loaded with features, was super clean and the plush leather interiors made the ride very comfortable. Thanks Eric!