Kate was easy to work with; however, she featured a child seat. Upon booking we asked to use it and she never responded. When we got van, we asked again and she said she does not have one and that we'd need to purchase one for our kid. I hope she removed that from her features as a van is typically rented by families with small children. Outside of that she was easy to work with.
this was the best experience ever. turo is new to me I accidently booked the wrong day and she accommodated for me. the vehicle was clean and the gas mileage was amazing. it made our trip so pleasant. thanks kate!
Scheduled our trip a month in advance with agreement that Kate would pick us up from the airport at 11 PM on a Friday night. I had multiple contacts including the night before, and before taking off to verify she was still planning on picking us up. After we arrived we called and said it was too late we need to call Uber. Left 7 of us stranded at the airport with two uber bills of over $50 to get home even though this was part of the written agreement.
USE TURO messaging so everything is documented.
Turo refunded us for one of the Uber rides and reimbursed us the Friday night mishap.
Other than that the van was clean, in good condition and got good mileage. Kate did hold up on her end with dropping us off at the airport.
Delivered car was there on time but dirty inside (stains from either lubricating oil or of other sort on almost all seats, sticky spots from spilled drinks and crayon marks on the plastic parts). The car was vacumeed by the owner though, but it hasn't been washed outisde. The body has a number of scratches which aren't easy to notice until its washed from the Phoenix "sand dust".
++++Kate is an easy-going Chinese person+++.
Just so you know the car has no GPS, but it does have back-up and turn cameras as well as bluetooth for your wireless devices.
We had to get the car professionally washed and cleaned inside, as we were literally disguisted by these and wouldn't take our kids on a trip with it as it was. Luckily, Turo was quite helpful here.
Kate was puctual in delivering and picking up the vehicle as well as it was great that she dropped it of at the requested location as well as picked it up later on + gave us a lift too.
The car seems to be in a good working order, but I am not sure if I'd take it on a trip across the USA. Listing could have pictures of the inside of the vehicle too as well as its "trim-related add-on options"