The car was great. The scratch on the drivers side is minor. From the description by someone else, it sounded huge. I wouldn't even have noticed it if he hadn't said something, and Jess pointed it out when I got the car. Jess was really great. I would rent her car again.
I had an overall good experience renting Jess' Subaru Crosstrek. We'll call it hassle-free. The vehicle met my needs for day-tripping out to the Olympics and Mount Rainier. Car drives very well in the city and gets great gas mileage. And Jess was very helpful and accommodating for pick-up and drop-off of the car.
A few things, though, that are inconsistent with this listing. The model is actually a Crosstrek, not an Impreza. This shouldn't matter. There is also noticeable damage to the driver's side door of this vehicle that I wasn't aware of until I picked the car up. Jess explained the damage to me, which I appreciated. This should only matter if you prefer to drive a car without damage. It didn't to me, but it would have been helpful to learn from the listing when the user is preparing to make a decision.