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Communication could be improved, the pick up of the car was scheduled at 8 am, but I waited for 20 minutes at the pick up point before they handed me the car keys. The car was great though, Clean inside and very smooth driving.
The engine light was on, but the service guy put some kind of oil in, which kinda fixed the problem as he described, although with that light still on all the way till the trip ended. I waited for an extra hour for the car to be ready to use, and I returned the car even before the scheduled time. Other than those described above, the car was generally okay.
Communications can be improved. Would be much better to outline check-in/out instructions in advance. Both times I had to contact Paul to specifically ask for instructions. Paul did respond reasonably quickly when I contacted him. Otherwise, I had a good experience with Paul's Mazda 6.