Ernie is a very good communicator, responsive and flexible. He was able to accommodate our trip very last-minute after our previous reservation got cancelled. His car was clean, the handoff was easy and he was very professional. The car is very well equipped (android auto and Apple car play were super nice to have), fuel efficient, classy and very spacious. We were able to fit 2 adults, 1 child seat, lots of luggage and random bags and it still felt like we had room to spare. Overall the car worked great for our family.