Delivery & Return at a Specified Address
This type of delivery can either be really easy for me to accommodate or very difficult. Generally I can't provide delivery between 2:00PM to 10:30PM Sunday thru Thursday. If you need this type of delivery the best thing to do is to contact me (435)531-9171 prior to reservation confirmation, so we can coordinate and determine what's possible.
Pickup & Return With a Free Ride
Generally outside of my work hours it can be possible on some trips for me to come pick you up in the Salt Lake Area and drop myself off back home or do the reverse for car return at no additional cost. This needs be discussed with me and approved by me prior to a finalized reservation. If your trip is very a short one and its at a cheap rate (Under $49) then I can't alway reasonably provide a high level of service its case by case.
Pickup & Return At Car's Location
The exact address of the car's location is provided on the Turo app after your reservation is confirmed. Picking up and returning the car this way makes my life enormously easier and for that I can offer more flexibility on policy and sometimes discounted rates. Contact me prior to booking for those situations.
Early Mornings & Late Nights
I can usually accommodate pickup and return for late nights more so than early mornings. If you need delivery to the airport after 11:00pm I'm probably going to need hitch a ride home. If you need return to the airport before 8am you may have to cover some parking costs.
Let's start off and make clear that generally if you need to travel more than 150 miles per 24 hour period or more than 750 miles per week then Turo is not the right choice for your trip. Most cars on Turo have specified mileage allocations and exceeding these allocations can be very costly, the Turo specified rate is $0.75 per mile over. Mileage is the largest contributor to wear/tear and depreciation of a vehicle which is why when you rent from Hertz or Avis you get a base model Chevy Malibu with unlimited miles. So if you need to drive to Las Vegas and back in 72 hours please don't do it with one of my cars.
Turo is best geared towards people who want an affordable rental, unique rental, or premium rental car. It is not ideal for long distance driving or high mileage trips. This is a European import car, its not for logging thousands of miles on cross country drives. So please keep the driving within Southern California.
Primary Driver & Additional Drivers
Lets be clear that the car will under no circumstances will be delivered or released to any individual other than the individual listed as the primary driver or another Turo approved driver who has been added onto the reservation by Turo. I can not add on additional drivers for renters, I can not approve individuals to drive. Only Turo approved drivers can drive the vehicle. If you want to add an additional driver you need to do that through the Turo app. By signing up for Turo you have already agreed to abide by these rules and failure to do so could waive insurance coverage and force a cancellation of your trip.
Do you have any recommendations or additional information on insurance while using Turo.
In general I don't feel comfortable providing specific recommendations on insurance. But it is very important that if you are depending on your personal insurance policy or a credit card rental card insurance for coverage that you check with your provider to ensure that it will cover you on Turo specifically. Many insurance providers that may provide coverage for conventional rental cars may not do so for Turo. I do not have a commercial rental car policy I can extend to you, I depend on the Turo policy for primary coverage during rentals?
Expectations of You as The Renter
First read and understand the "Guidelines" section. Then understand that I'm not Avis, I'm not Hertz, I don't have those kind of resources or infrastructure. My expectation and Turo's stated policy is "THE VEHICLE MUST BE RETURNED IN THE CONDITION IT WAS RECEIVED." If you spill in the car you need to clean it, if you eat the car you need to clean it, if you have trash you need to throw it out, if you get mud in the car you need to clean it. If the car is not returned in the condition it was received, cleaning fee starts at $25 and goes up based on severity.
I make note of everything in your review if there are any issues. If the car is returned dirty that will be in your review, if you went over miles that will be in your review. I'm generally a patient, accommodating, and understanding person but a decent share of people treat my cars disrespectfully so we have to stick to the rules.
Level of Service & Guarantees I Provide
Not all cars are made the same and not all Turo providers are professionals. On Turo like elsewhere you get what you pay for, so exercise caution as a renter because yeah you may save a lot of money by going with the cheapest car but is the car the safe? Is it reliable? Will the provider cancel on you one hour before trip start? How far will a provider to go to make things right when they go wrong?
Generally the level of service I provide is as close to Gold level as possible. I maintain these Volvos, I know these Volvos, I love these Volvos, these Volvos are my life and I do my best to keep them in top shape. If something goes wrong, I'm going to fix it, if it can't be fixed quickly, I will either provide you myself with a different car or assist you in finding one. I have before and will again in the appropriate situations refund renters on the spot in cash when things go wrong and I have to take back the car. I have before and will again deliver to a renter a replacement vehicle vehicle at significantly discounted rate to finish their trip. When someone's trip with another provider goes wrong who does Turo support call for help in Utah? They call me.