This was our first time using Turo and it was totally seamless. Rich was there at the airport when we landed despite the fact that our flight was delayed over an hour, and he couldn't have been more accommodating. The car was clean and perfect for our needs. Rich was again there at the terminal when we departed, we handed him the keys, unloaded our stuff, and that was it. Great experience.
When I landed at the airport, Rich was already waiting at the curb with the Passat ready for me to go. It was very clean inside and out, full of gas, ties in good condition and everything worked perfectly. It is an excellent car to drive. He even got up extra early for my return flight.
Rich was absolutely fantastic to work with, and the car worked perfectly for our family. If I could give a 6 star rating I would. The car was cleaned right before our pick up, and Rich was extremely flexible in pic-up and drop off of the vehicle. The experience could not have been better.