The car was dirty and only had a quarter tank of gas when I picked up the vehicle. The right tail light and blinker light didn't work. I immediately contacted owner, he said he would reimburse me any money I had to spend to fix the light. So I wouldn't get a ticket, I had to replace a new bulb and a new fuse. After installing, it still didn't work properly. When I returned the vehicle I gave the owner the receipts of the items I purchased he said he would send money into my PayPal account. I returned vehicle at noon, 5 hrs later he still has not sent the money. I also returned vehicle with more gas then when I picked up and only used half the mileage allowed. Overall, I had a good experience using this service and I will recommend it to my friends.
Make sure that you both agree on the pickup and drop off location before committing to the reservation. The owner changed the location on the last day of my trip and I had to make different arrangements which costed me more money. It definitely caused an inconvenience where I had to make different arrangements which costed me more money. The car was dirty when I picked it up inside and out, and it wasn't a full tank of gas.
Gena is great to work with and was just a cool dude. His car is great, reliable, and perfect for getting from point A to point B. Would highly recommend using him. (Also has great taste in music via CDs that were provided).
My first Turo rental and it couldn't have gone any better. Gena was great. Quick to respond and really helpful. The car is in really good shape and a lot of fun to drive. The gas mileage is awesome too. If you're looking for a car at a fair price you can't go wrong with this!