I definitely should have not been so trusting. The car was reliable but definitely had a few issues that I never really complained about. Ex: the melting dash and doors! Like one of the previous renters stated.. Everything was fine until after the car was turned in. I rented the car for nearly 7 months. I eventually had to turn it because the Vlad stated that he had lost his job and would be selling the car. When I turned it in, there were very few minor scratches(surface and less than an inch) in addition to the ones that were on there when I first rented. The owner made note of them after doing a check but stated everything else was fine. He asked me to have half of it painted which I felt was odd but I reluctantly agreed due to wanting to avoid any confrontation. I honestly did not think any paint shop would take it seriously. I even sent photos to a paint shop and the owner stated that they were not deep scratches and were only surface marks that could be buffed or smoothed over with a car paint pen. I also asked the owner several times about the estimates and he kept saying he was going. When I did get an answer they were stating and amount over 1000. He was honestly trying to get the whole car painted or something. So after 2 months of investigation, my account was blocked until I paid their fee. I asked Turo for the photos that were submitted and what I received put me in shock. There was longer scratches over 5 inches! How coincidental that after I made a point that Turo policy states that anything under 2 or 3 in is normal wear and tear. I was also charged for 125 for new mats because one was missing. . I could've ordered new ones off eBay for half of that. There was only a "sticky goo" in the back console that the owner said would cost 100 to have detailed. Don't let me forget to mention that the owner was more than happy to make a cash arrangement without using Turo that I did not agree too. When it was all over I only had to pay a few hundred dollars which is still too much. I learned a very valuable lesson.. DOCUMENT EVERYTHING! Take a photo of EVERYTHING! That is before you drive off with the car and after you return it. Open up consoles, the hood, the trunk, under the mats, tires, and each part of the car. Make sure you even turn on the AC and document the smell. If there are only distance photos posted by an owner, take that as a sign. Save yourself any trouble by taking your own and doing it in the beginning.
Terrible outcome at the end of this trip. First of all, the owner's registration/inspection sticker was expired. I enjoyed the vehicle but it had a funny odor and it made me sick with allergies and sinuses. When I returned the vehicle, the owner got in it and checked it out and drove away after we thanked each other. Like 2 days later I get an email stating that I have to pay 200 or 250 to the owner because the car smelled like smoke. I told the representative that I don't even smoke because of my allergies and sinuses and they didn't even offer any type of resolution path besides you owe the money and you can't use the service until you pay. So I feel like it's a scam to steal money into the hundreds from people's bank accounts. They just took the owner's word even though I was disputing the claim. Informed them about the expired tags and sent my evidence of it, for them to follow up with me with a statement like you continued to drive the car. I didn't realize it til 2 days into the rental so what else was I going to do? My #1 question to the rep, how does one go about submitting evidence that somebody speed in their vehicle days before? If it smelled like smoke and they wanted to charge me for it, he should have said it when he checked the car out and jumped in the vehicle and drove off. #ripoff