Nnenna arrived at IAH on time to get us. She did a thorough walk around the car with us and showed us where there was already known knicks to the car. We both took pictures of the damage and made note of the mileage that was on the odometer. She was very quick to respond to any questions or concerns that we had. She gave us a quick breakdown of Houston and gave us the heads up about the toll roads. She has a pass on her car, but we just set our GPS up to avoid them. The car was very responsive and easy to drive. It was very easy to back it into to any spot, which is just how I like to park. She did find one water stain that was under a cushion during our rental period, but we got it sorted out. I don't recall it being mentioned during the walk around, since it was hiding under a cushion but it was relatively minor. If you do have any claims opened up , she's very easy to work with and has a PayPal to assist with any payments.