The pick up started with an inconvenient call. Alaa asked to be dropped off after dropping the car off himself. He ended up finding a way back to his destination, but that was a very unprofessional request. The day of the pickup, he calls to request an earlier pick up which would shorten the reservation time. He'd made a reservation for someone else at the time my reservation was due to end. He's very inconvenient and highly un-recommended. One star was given due to actually receiving the car; and the car wasn't even clean or cleaned prior to. For a first time user of Turo, this was not good.