I had rented Alan's car for around 20 days. For the first 15 days, the car worked really well, but in the last week, the car broke down twice (due to faulty battery).
After the first breakdown at a natural reserve, the park rangers helped me jumpstart the car. I submitted a complain to both Turo and Alan. Turo told me to inform Alan and I did that. Alan came and checked the car and assured me that this issue wouldnt happen again.
So the next day, I have to take the car to another city and guess what the car breaks down again. While Alan was always prompt with his replies I was really disappointed by the roadside assistance provided by Turo which almost took an hour to connect and after talking to me put me on hold again for some time. This is clearly unacceptable for roadside emergencies.
Luckily, a friend who lives in that city helped me out and after three hours we were able to sort the car trouble again.
Apart from these two major incidents, Alan delivered the car on time, was easily reachable and was a good host (apart from sorting the car issue). The car is a 2008 model so as expected does not have cruise control and other modern features but has been maintained decently well. If Alan replaces the battery then hopefully such issues will not be repeated.
Though, after this I will be skeptical about renting another car from Turo again.
Car was dirty when picked up. Low tired pressure light was on from the start. Car ran decently. Maintenance light came on halfway through my trip. Average ride overall. Alan was easy to work with, though, and I honestly would recommend his rides to any one needing a quick last minute car without having to spend an arm and a leg.