Eric was easy to work with. Picking up the car was very easy. The car was reliable and very fun to drive! It does have a big crack in the passenger side windshield and some scratches on one side, but nothing that interfered with the use of the car in any way all. Unfortunately, the drop-off procedure nearly left my family stranded at a hotel near the airport. With a more solid drop off plan, I would ABSOLUTELY rent this car from this owner again!