Do I need to fill up with gas?
Yes. Please refill the car to the same level as when you picked it up. In some cases, this may not be full- juts ensure it's close to the same. Take pictures of the fuel level at the beginning and end of your trip to avoid discrepancies.
Do I need to clean the car before I return?
In a word, Yes! Turo is a car-sharing service. This means the car you are driving is owned by an individual (me) and will be rented by other Turo users, often within hours of your return. As such, I ask that you please clear any trash from inside the car, vacuum if needed- and if you've had it for awhile or the outside has gotten noticeably dirty, you take it for a wash. If you leave the car dirty, you will be subject to a minimum $45 cleaning fee. Please include photos of the interior in your trip photos at the time of pickup and return to ensure there's no miscommunication.
The Car was dirty when I picked up. Am I going to be charged?
First of all, very sorry about that! While we make every effort to get the car cleaned before each rental, there's an off chance the vehicle may have been left dirty by a previous renter. If this happens, let me know immediately. Rest assured you won't be charged any fees, and I'm happy to arrange a car wash for you and pay the bill.
Is there a mileage limit?
Yes. Please see the listing details as well as your reservation for the specifics. Overages are charged at Turo's rate of 0.50 per mile. Please take photos of the odometer at the beginning and end of your trip, otherwise mileage is subject to our tracking software's logs.
I need the car longer- can I extend my rental?
If the car is available, you can request an extension through the Turo app. If you do not see this option, please reach out to me- it's likely the car is booked, but sometimes there's a system error. Please note, failing to return within 30 minutes of your scheduled return time without an approved extension will result in fees charged according to Turo's late fee policy.
Is Smoking allowed in the car?
No! No smoking or vaping of any kind is allowed in any of my vehicles. A minimum of $250 cleaning fee will apply if the car is smoked in.
Can I bring my pet along?
As much as we love furry friends, they tend to leave behind some of that fur. While pets are allowed, any pet hair or other pet-related items left behind will be subject to a minimum $100 detailing fee. If you plan on bringing a pet along, please let me know beforehand.