Communication was easy which made the pick up and drop off effortless. We even changed times last minute and he was very willing to accommodate. Car was a little dirty on the interior and had what sounded like a wheel bearing going out, but other than that it was a great trip!
Nice car for the price, everything was great until the very last day of our trip. Couldn't get a hold of Edward or Larry to get details for the drop off because the only information we had was that the drop off was at PDX. Even after calling and messaging them both multiple times I got no response. After a few hours I ended up having to call Turo support because we needed to leave for the airport in about an hour and we had no idea what to do if he didn't respond in time and we were getting pretty anxious because this was our first experience using Turo. Turo support somehow managed to get Edward on the line pretty fast which pissed me off because I literally called him right before calling Turo support and then Larry texted us and gave us the address to meet him. I was looking forward to rating this a 5 star experience but the last day of the trip left a bad impression. Seems like he's a busy guy and he's got a solid fleet of cars that seems to be doing well, but please don't forget how important customer service is because having to worry about the car drop off really caused me some grief for my last day in Portland.
I greatly appreciate the level of kindness and flexibility that Edward portrayed. He was so willing to meet our needs and make things happen. The car was great too. So good on gas and ran perfect. Cant beat the price either. I would definitely recommend renting from him.
Edward was super friendly and helpful and his drivers couldn't have been more punctual and courteous. When we were a little late returning the car, Edward was very understanding and helpful. The only concern we had was with the quality of the car. It had a strong cigarette smell and some fresh scratches.
Ed and his Team are amazing. Got better service and quality than I'm used to at the corporate/airport rental agencies. Combine all that with a price that cant be beat at the airport and you have a loyal long-term customer in me!
Great car, close to airport, and great host! Was flexible with my pick-up time (I was a bit early) and took time to answer all my questions, including where I could grab a good breakfast. Would definitely recommend.
Things were easy from the start! I got a confirmation message right away. Things were a little complicated with the drop off because of the freezing weather and melting snow, but his communication was A+ through it all. The car was clean with no problems and ran like a dream. Drove it from Portland to Cannon Beach and back with no complications. Great gas mileage, great car, great service. Would definitely recommend!
Clean car, gets great gas mileage. I drive an FJ, so thats new for me.
Ed's a nice guy. paid $30 for the pickup/drop off at airport but in a pinch i helped him by going by his place near the airport for the return, to pick up a driver to return the car, so i guess maybe i overpaid a little.
pretty painless. would use again. good first experience with turo.
Great car, I drive it from Portland to Seattle and back. Very comfortable and in great condition. Edward was easy to deal with, even offered a ride home to me even though I didn't book it through the app.