He was absolutely amazing! Such great communication and extreme personable. Really appreciated everything he did. He even dropped us off at the airport after. Could not have asked for a better experience!!
We neglected to respond to some inquiries Jian made about the particulars a few days prior and didn't reach out until the day of the rental. Not sure if that was related though he was a bit late picking us up. He made up for it by telling us not to refill the fuel and dropping us off at a different spot. The car worked great for us and Jian is very conscientious about providing good service. A good recommendation would be to confirm the pickup details a day or two prior. Overall great experience.
Jian's CR-Z was a fantastic rental experience. A great value in comparison to the big rental companies, and Jian was even nice enough to give me a ride after I dropped the car back off at his house! Highly recommend this rental
This was the first time I ever used Turo. A friend told me about it when I complained that rental cars were not available for s last minute trip to Portland. So, I went online, signed up to give it a try. I needed a moderate car for 4 days to drive to the Oregon Coast. I looked at about 5 cars and somehow Jian's Honda CR-Z jumped out at me. So, I signed up at last minute (Tuesday for Wednesday night pick up). From that moment on, everything seemed to fall into place with absolutely no issues. Jian was able to pick me up at the airport right when my flight landed with no wait, and explained everything about the car. The car performed perfect as described until I returned the car 4 days later. Juan was also able to drop me back at the airport without delay. I was skeptical that I might have some issues as I had never used Turo before but quite the contrary, everything was just great. I believe that Jian went out of his way to assist me, as he knew I was a new customer. I am very pleased with my experience and I will use Turo on my next visit as well as Jian's Honda CR-Z. Many thanks to Turo and Jian for a job well done!!!!!