While the car was very clean on the inside and outside, there were two major problems with it: 1) the brakes are so badly worn that there is a grinding noise every time the brakes are applied. There was also a rattling in the front driver tire that would come and go. 2) the air conditioner worked intermittently. Normally that wouldn't be an issue in Oregon, however, there was an unusual hear wave of triple digit temperatures during our trip. The brake issue was brought to Eric's attention after he returned our call from another number that wasnt listed on his turo account as soon as we picked up the car, to which he claimed he knew nothing about. After discovering the broken ac, we contacted him but were only left with the option of returning the car, which would leave us vehicleless. Additionally, the pick up and drop off were very inconvenient, especially since we are charged a fee for pick up and drop off. Requiring customers to take an uber or the max to pick up the vehicle when alresdy being charged a drop off fee is ludacris. I wouldn't rent from Eric again.
I rented the vehicle for a trip out to the various waterfalls. Eric was great communication where and when to pickup the vehicle, and very responsive to questions. This was a really smooth process and enjoyable transaction. I would definitely use this again!
The car pickup and drop off was well and painless. The car was clean when I picked it up. However, the AC was not working properly when I picked it up. It was taking too long for the AC to start blowing cool air. At first I thought that it was sitting in the sun for long time may be that's why it's taking a long time to cool down. But the problem persisted for the next 5 days. When I contacted Eric about the issue, he told me to take the car to a garage. I had to find my own time to take the car to a garage and they found some kind of mechanical issue and they have to keep the car for two days. Then I talked to Eric and we decided it is best to return the car early. Other than this issue the whole experience was similar to rental services. However in a rental service, I would have gotten a new car and I would not have to deal with a mechanic. So that's one negative thing about renting from Turo.
Eric made the trip to Portland quite pleasant. He responded promptly to questions. The car was waiting on time in the designated location. The Fusion has been well maintained and was clean and very easy to drive. Great gas mileage. I would rent again from Eric.
Everything turned out perfect. First time using Turo didn't know what to expect; I must say it's better than major rental companies. The car was clean and well prepared for my event. I would recommend renting from Eric anytime.