Which gas do I use to fill the car?
Please only use Premium Unleaded Gasoline that is 91 octane or higher.
Using anything under that octane may reduce performance, increase fuel useage, and affect the car's powertrain. Charges will apply upon violation. Please keep gas receipt in the car for verification.
I am running late, or I got stuck in traffic, will I still pay a late fee?
Yes you will be charged a late fee, please try to be on time and give yourself plenty of time to factor traffic and other commitments, or you can rent the car for a longer period at the start. As always its recommended to book the car for 1 - 2 hours longer than you would need it. If you are late, you will be charged a late drop off fee (according to TURO's policies) which is $50/hr up to $200/day. This is because the car may be booked for another trip. As per my commitment, I try to provide the car as close as possible to the start of the rental period and I would appreciate it, if you return the car back to me on time.
As per TURO terms and conditions late fees will begin to accrue as soon as the rental period is up.
Late fees are charged by TURO at $50/hour up to $200/day.
Please DO NOT be late! It causes a lot of headache. There are NO EXCEPTIONS to this policy.
Can I bring my pet(s) along?
Please do not bring your pets along for the drive. You will be held responsible for all scratches, dings, drools, pees, poops and hair remnants.
If any damage is found upon return, you will be charged by TURO. Please keep in mind this is a Merc (replacement parts aren't cheap), so a cleaning fee in excess of $200 will apply.
Can I smoke in the car? / Can my friend smoke in the car?
Smoking in the car is not acceptable. There is a $200 cleaning charge if the car is returned smelling of smoke or if ash is found in the car. I do not smoke personally and do not appreciate anyone smoking in the car, as it lowers the value. Please be considerate of this policy.
Do I have to return the car clean and with a full tank of gas?
Yes please! I commit to doing the same and will always provide you with a freshly detailed car and a full tank of gas.
Please respect the car. I won't mind usual water stains if it rained on the car while you were renting it. However, if you went somewhere and there is dirt (soil, leaves, gravel, bird poop) on the car, please give it a car wash (NO AUTOMATIC WASHES!) Please make sure that you take it to a manual coin operated car wash or give it a detail. Automatic carwashes may damage the paint as well as the parking sensors. The cost of replacing the sensors are in excess of $2000.
Gas top up will be charged at market rate +$25.