Stephen was great! We had a reservation cancellation 12 hours before we flew into Columbus for a wedding, I knew it was a long shot to try to get another Turo rental on such short notice, but Stephen said yes as met us at the airport in time and with no problems. The car was great too. More than anything we really appreciated Stephen's friendliness, flexibility, timeliness, and ability to accommodate us on such short notice.
Stephen was very polite and friendly. Pretty nice guy from what I gathered from our short exchanges during pick up and drop off. During pickup I was late and he was very understanding and remained pleasant despite waiting an extra 45 minutes.
As for the vehicle, it was clean inside and out, and was an extreme joy to drive, as well as being very good on gas.
If the vehicle is available for my next trip I will definitely be going with Stephen again.
I had to cancel last minute bc my friend cut his hand bad enough that i had to take him to the ER. I did let Stephen know and he initially responded with an OK. I tried to cancel or modify my trip as closely as I could and he denied it twice and then proceeded to tell me he had to leave work to deliver the car to me. I would imagine he is giving me a bad review too so I just wanted to recap my experience. You need to tighten the rules when it comes to professionalism and whats acceptable for these folks renting their cars to say to renters. Will not be continuing business with Turo.
April 26, 2017
Awesome car... Stephen is also fantastic and very accommodating!