Matthew is the best! I changed the location of return couple times and he was willing to work with me all the time , the car was perfect and super clean, thank you Matthew for teaching the power of a good costumer service, Las Vegas experience was perfect in part thanks to you. Pablo
We used Matthew's Honda for nearly a week without any issues. Matthew delivered his car to us upon arrival at McCarran Airport and picked it up at our hotel at the end of our stay in Las Vegas. This was very convenient for us. The car ran well and met all of our needs. Overall Matthew's car rental was outstanding. I highly recommend him, and would use his car again whenever in Las Vegas. I rate this rental 10 stars!
Matthew was awesome! He met us at the airport and gave us some tips about places we could check out on our trip. He was flexible with our return time as our flight was delayed by over an hour. Highly recommended!
Matthew was on the stick. He was on time and waiting when I arrived and met me on time when I departed. As smooth as I could have asked the process to be. I'm a first time Turo user and if all transactions are as seamless as this one was, I'll be using Turo more often. Matthew was top notch.
Matthew was super nice and very accommodating. Would definitely rent from again...thanks Matthew
April 4, 2016
Matthew was nice, intelligent and professional. Easy to meet him at airport for pickup. He did a good job with paperwork to document condition of car. Car was roomy for compact and had great mileage. Have to floor to pass people on freeway but did the job well and handled well. Great to have usb charger and phone holder available.
Had a great experience with Mathew's car. Mathew was super flexible, clear prompt communication about pick up and drop off and the car is practical for getting around and good on gas. Thank you Mathew.
This was my second time using Turo and Matt was very accommodating. We missed our flight to Vegas and our second flight was delayed multiple times. I felt bad for tying him up and told him to carry on with his day and we'd get the car once he was free. He still met us when our flight eventually arrived and the whole process was very simple. I'll definitely use him again if I need a car in Vegas.
Matthew is super chill and the car is great on gas. The whole process is super easy and fast; I was able to handle everything and drop the car off with no problems! If I needed to rent again I would see if he was available FIRST every time!
Great trip, dropped the car off to right where I was at with no delivery cost since I booked more than 3 days. Easy to work with and very flexible, highly suggest using him for your vegas trips, much better than standing in line at the rental car agency and taking a shuttle to the facility and all that non-sense. He drops the car off to the terminal and picks up at the terminal. No wait.
Matthew is very quick to respond and handles his business like a professional. I rented his car and it was detailed and ready to go and he was right on time. I will rent from Matthew again and highly recommend him.
Matt was the MVP of my trip, and I'll tell you why...
I rented Matthew's civic for 15 days this summer for an extended vacation in Vegas. Initially I chose this car because the rate couldn't be beat, and Matt was prompt in his response to my inquiries. When I arrived at the airport he ran me through the Turo agreement, including what the insurance covered and what it didn't, the hands free laws in Vegas, and the nuances to the car and I was out of the airport parking in less than 10 minutes from the time of our first handshake. However, while such great service would be a solid start to a 5 star rating in my opinion, this was not hardly where Matt distinguished himself.
Approximately 9 days into my vacation I was visiting some friends who lived in a small neighborhood in Henderson. Upon arriving at their house I parked on the side of the street infront of their house, and although there were no parking signs along the side of the road my friend said it was fine to park there for a few hours. This could not be further from the truth. About an hour into my 3 hour visit, the car was towed 20 minutes across town and wracking up a $325 bill. Upon attempting to retrieve the vehicle I was told that I would need either a rental agreement (something more formal than anything I had in my emails from Turo) or the owner with his ID and the title to the car.
So getting a ride back to my resort, I texted Matt at 3AM about the tow and asking him if he would be available sometime in the morning. I expected Matt to be annoyed with the news, however Matt responded by 8AM with "Don't worry about the tow, it happens", which significantly reduced my stress about the incident. We met up at the towing office (aka "thieves den") where we got the car out of impound. The fact that Matt didn't charge me extra for having to come to the tow place was enough cement his legacy in car rental history, however Matt still wasn't done going above and beyond.
In an apparent mix-up on my part (involving a post 12AM flight), I accidentally booked his car for a day longer than I was staying. When communicating with him in the day leading up to my flight the mix-up went unknown until the moment I texted him saying "I'm at the gas station filling up, I'll be at the airport in 20 mins". At this point he told me that he had me booked for an extra day, and I came to realize that it's was very likely that he wouldn't be able to pick up the car if he hadn't planned to do so and that I might end up having to leave money in the car to pay for airport parking for a day. However, Matt texted me back saying that he would be there in 15 minutes. I arrived at the airport, Matt asked me how my trip went and helped me get my bags to the curb. We shook hands and we were both on our way.
The car gets great gas mileage, comfortable seats, the AC cools the car relatively quickly given the heat of Vegas, and handles well. Took me a couple minutes to figure out the windshield wipers which I'm still convinced required some voodoo to figure out how to turn on.
1. Matt will be my write in candidate for president this year
2. The car is great
3. The price is great
4. Don't park in fire lanes, even if your friends say it's the "cool thing to do"
5. There's plenty of things to gamble on in Vegas, renting with Matt can't be considered one of them!
The car ran very smoothly and ac was great! Especially like how it has tinted windows. Matthew was super nice and was easy to talk to. He was very thorough when he dropped off the car and made sure I was aware of how Turo works since I was a newbie. Thanks for everything Matthew!
Our trip with Matthew's Civic was great! He was able to work with our schedule [even after making a last minute change in meeting time] to make picking up and dropping off the car a breeze. The car itself was super clean and well maintained. All in all a super positive experience!
Matthew is an exceptional owner! I would rent from him over and over again! His Honda is extremely clean and runs great. The best part is when I needed something he was able to respond right away, when there were some delays at the end of my trip he was able to accommodate me without hesitation and made sure I was taken care of! He went out of his way to make sure I was happy and that my needs were met! He is also a very nice person to deal with from start to finish I would highly recommend anyone to rent from him you won't be disappointed! Thanks Matthew! :) cheers
Matthew was great! He tracked my flight and saw it came in early, so he was there to pick me up from the airport. He was super flexible with dropoff too. The car was clean and ran great. I'd totally rent from Matthew again.
Matthew's Honda Civic was great! Reliable, great on gas, and it also has tinted windows which we really liked. We didn't get to meet Matthew because he was on a simultaneous trip, but he left the car for us at the airport, and took pictures of where to find it with incredibly clear instructions. It was perfect. He was great at keeping up communication, and was very easy going and understanding. Everything went incredibly smoothly and I would 100% rent from him again. Thanks for a great trip!
This is my first time using Turo and Matt made the experience very easy and he was super helpful. He was punctual and the car was very clean and ran smooth. Overall the experience was completely hasslefree and Matt went out of his way to help me out and make it as easy as possible for me.
Matthew rides his bike to/from the airport curbside drop off! This valet delivery will save you at least an hour versus taking the bus to the McCarrran rental car hub and waiting in line at checkout counter. He's very punctual and quick to reply on the texts. Clean little Honda with very efficient fuel economy.