firstly, Marcelo is a really great guy, courteous and communicative. He went out of his way to make our trip relaxing and smooth. His car was in top condition and was perfect for our getaway as a family of four. We will definitely rent from Marcelo again.
Marcelo's Honda was perfect. Low miles, quiet, and clean. Everything worked great. And Marcelo couldn't have been nicer. Very attentive to my questions/needs. I would definitely rent from Marcelo again.
Windshield wiper fluid was empty, which I only realized while in a snow storm. I told Marcelo after the fact, and he said this was my responsibility to check all the fluids.
The driver's side visor broke while I was on the highway and dangled in my face – also kind of dangerous. Marcelo originally said I was liable for this, and only relented after a lot of back and forth.
I returned the car 2 hours late (my fault). I thought I'd have some flexibility on timing, but charged me for an extra day. I assume that was to cover the cost of the broken visor.