Hana's car was perfect our trip. It was very clean and is brand new. She met us right at the Path station and dropped us off there afterwards. She was also very quick to respond to my messages. I'd rent from Hana again.
The car owner was very responsive and easy to work with. We had to extend our trip at the last minute, and the owner was very accommodative. This car is basically a brand new car - extremely clean and filled with high-technology (safety) features.