Overall the trip went well. Car was clean, pickup was easy, no real problems there. The reason I'm giving this four stars is that, at least at the time of writing this, Luz's phone attached to the account wasn't working. I needed to drop off the car a couple of hours early but couldn't get in touch with him which caused me some problems.
Communication was ok, if I'd had a plan for returning the car beforehand I could have also worked this out.
Again, aside from that the car and pickup were great. I'd recommend renting from Luz (and I would again) as soon as he updates his number in the app.
My first time using Turo and everything went very smoothly. Communication with Luz was easy. The car was very clean and drove great. Dropping the car off was easy. I would definitely rent from Luz again!
Luz's car was very practical, and efficient. Communication and punctuality was great and also really appreciated the flexibility when we had a little delay with returning the car. Will definitely rent it again in the future! Thank you so much!!!
Really bad experience. CAR WAS DELIVERED 1 HOUR LATE! Messed up my schedule as I was ready to depart for a weekend vacation with my wife. Owner gave me attitude during pickup when I asked for some compensation, like have them pay for my $15 toll back to NY (they get a late fee from the previous renter). Then, when I was visibly upset, they threatened to cancel the car on me on the spot after I waited for an hour and had my whole trip booked. Nasty card to play and unconscionable. They also took a photo of my driver license without my permission and uploaded it to Turo creating a potential privacy violation. The car drove OK, but it was also insufficiently maintained. One of the front lights was out (dangerous) and didn’t have enough windscreen wiper liquid. I would never rent from these people again and nor should you.