My first time using Turo and everything went very smoothly. Communication with Luz was easy. The car was very clean and drove great. Dropping the car off was easy. I would definitely rent from Luz again!
Luz's car was very practical, and efficient. Communication and punctuality was great and also really appreciated the flexibility when we had a little delay with returning the car. Will definitely rent it again in the future! Thank you so much!!!
Really bad experience. CAR WAS DELIVERED 1 HOUR LATE! Messed up my schedule as I was ready to depart for a weekend vacation with my wife. Owner gave me attitude during pickup when I asked for some compensation, like have them pay for my $15 toll back to NY (they get a late fee from the previous renter). Then, when I was visibly upset, they threatened to cancel the car on me on the spot after I waited for an hour and had my whole trip booked. Nasty card to play and unconscionable. They also took a photo of my driver license without my permission and uploaded it to Turo creating a potential privacy violation. The car drove OK, but it was also insufficiently maintained. One of the front lights was out (dangerous) and didn’t have enough windscreen wiper liquid. I would never rent from these people again and nor should you.