I had reserved Rosario's car for a Sunday day trip and unfortunately woke up sick the morning of my reservation. I called Rosario, explained my situation, and asked if I could reschedule the reservation for a later date without having to incur any additional costs. She let me pick a new date at my choice without any extra charge, which was very, very sweet of her. The car was clean, she arrived on time, and even adjusted her schedule so that she could accommodate my early drop off. There's no question I would rent from her again. Thank you Rosario!