Car was ready on time and Sam was super amazing in that - I was running late and he made sure I was all set up and comfortable even though he couldn’t be there to meet me. Car is very nice as many of you said, I unfortunately - the windshield has a very large crack (I believe from previous driver), which goes from side to side - this wasn’t great for safety reasons and gives police a reason to pull you as it is illegal in NY. And the only other issue I would bring to light is the car registration is actually expired. Not sure if this was an error in renewing but it did lead to a ticket I got which I hope he will take care of as this isn’t my fault !! I hate to mention this at all but just a heads up, I value honest feedback and I hope you all do as well.... Anyways - Sam is also just a great person, I can tell he has been very flexible as I have had to extend my rental many times and he continuously helps me out. I unfortunately thought I had an extra day and never showed up To drop the vehicle at the time on my app; this was totally my fault and furthermore I was sick and resting that day. Sam - didn’t freak out and get upset about the vehicle, my confusion on drop off date/time or my failure to return - instead he was worried about me wanted to check in and make sure I was ok !! I mean people really aren’t that nice these days :) anyways we resolved it super quick and I appreciate everything he has done to help me out and share his sweet ride with me !! Thanks Sam!!