2014 Chevrolet Impala LimitedTravis's Chevrolet154.53
When we arrived in Charlotte the car was not at the parking lot where the car owner said it would be, Level 5, parking lot A5 After much back and forth and over an hour wasted it turned out his friend had parked the car in a different parking garage on level 5, parking lot A5. Normally this would not be a big deal, but main reason we had decided to use Turo was to have a speedy delivery because we needed all the daylight we could get to practice for the USDGC Doubles qualifier the next morning. This was also made clear to the owner of the car beforehand. After the sun set and we still hadn't found the car despite the owner coming to help us, the owner suggested we could ask for a partial refund from Turo. I told him we would see how things work out before any such demand would be maid. After we finally found the car we drove the owner to a drop of spot and went on our way.
The car seemed to be in good condition and we were able to qualify despite having to practice in the dark and losing three valuable golf discs in the process. When Hurricane Andrew made a small visit the streets of Rock Hill got wet and all of a sudden very slippery. The owner claims this was because oil was seeping out of the streets when it rained, but I could see no other cars sliding around or having to drive as slow as we did. I don't know about the US, but it's safe to say by Norwegian standards a car with this poor road grip would not be allowed on the road. Two days before the end of the trip I woke up to a flat tire on the front, right side of the car. The owner and I agreed I could drive on the spare until delivery since it would be the least inconvenient solution for both. Up until this point the owner had been courteous and easy to deal with. I left the car at the spot where we were supposed to find it 2 weeks earlier after emptying it and leaving some water in the trunk for the next renter.
When I got home i made contact with the owner to hear about the partial refund he had offered earlier, not so much because of the lost golf discs, but because of the tire situation on the car. This is when our rental agreement took a turn for the worse. All of a sudden he accused me of leaving the car looking like a bomb went of and claimed someone had spilled ketchup all over the carpet. console and door. He also claimed he was contemplating having me pay for the damages.. When leaving the car I had seen no such thing. I the asked him if he could send a picture of the ketchup incident. I would think the first thing a owner would do when finding his car like a bomb went off inside and ketchup all over, would be to take pictures to document the damages.
After asking for the pictures I have not heard from him again. Make of it what you want. I for one will be thinking long and hard before using Turo again. And my advice to all is to take pictures of the car when leaving it if you are not handing over the car to the owner personally.