Francois is a super nice guy, and I really appreciated his willingness to deal with my late reservation and pick-up/drop-off needs at the airport. The car drives and handles like you'd expect from a BMW. There were were a few errors going on when I picked it up: the passenger door wasn't unlocking with the fob, the navigation DVD wouldn't read, and there was a dashboard warning about the self-leveling headlights that I couldn't get it to dismiss. It was also out of windshield washer fluid -- which you definitely need in Minnesota in December -- but it wasn't a big deal to buy a jug and add more. None of these really negatively impacted my ability to use the car to get around, since I'm pretty familiar with navigating the Twin Cities having grown up there. Given that I rented the car less than 24 hours before picking it up and needed to get back to the airport and handle the drop-off on Christmas Day, Francois was very flexible with scheduling so I'm willing to forgive the other few details. Thanks Francois!