I loved this owner and her husband. They were very accommodating and made this experience very easy. Her husband had to fix something little on the car for me and he could see how worried I was, he was so calm and gave me a hug. Totally made my day. Then I returned the car and my ride was running late, it was raining and Shenghong sat in the car with me and waited until my ride showed up. I love this couple. I will definitely rent from them again.