Overall, the car worked out well. No bells and whistles, but will get you where you're going. Tom was great about communicating all the details before I picked the car up. Pick up and drop off aren't as simple as others because of Cambridge street parking. Car was clean and as advertised. Not the best gas mileage.
Everything was as advertised - best part was the ease of communication with Thomas on everything from pickup to return and minor issues/questions in between. Also appreciated having the EZ Pass available in the car. It may not have been a particularly nice/powerful car or spotless clean, but it very much served its purpose for a short road trip. I would definitely rent from Thomas/Turo again!
This is a great car, and Tom makes renting very easy and convenient. We were able to pick up mid-day and drop-off late at night no problem. Plus, it gets great gas mileage! I recommend renting with Tom.
I had a great experience using Tom's car with a minor exception. It ran smoothly, bluetooth connection was clutch for our long drive, and the mileage we got was fantastic.
The only drawback was that the person before us left a bunch of food crumbs all over the floor in the backseat and under the driver/passenger seats. Many flies in the car due to the food, and that was obviously a little unpleasant. We don't expect the car to be in squeeky clean condition, but definitely didn't expect this.
Tom was very understanding and apologetic about the issue. He told us that he would rectify the situation if Turo didn't. Luckily with a few pictures, Turo and Tom agreed to give us a 50% refund, which is all I had requested since we still used the car for the entire duration of the reservation.
I continue to be very pleased with Turo and the way they treat their customers fairly, and I'm especially happy with the way Tom handled the situation on his end. Thanks Tom!
Thomas was fantastic. Very easy to work with, and very flexible! He made the pick-up and drop-off process very straightforward and easy. I arranged to return the car a little late, and Thomas was cool with it. Extremely reliable, and experienced with the whole process. And the car ran great. Would highly recommend his car to anyone looking to rent!
Great trip! Tom was quick to respond and easy to communicate with. Pick-up and drop-off were a breeze with Tom and this car. Will definitely rent again! Car runs very smooth and is great on gas as well.