The car is very nice and clean, but our communication with Trung and car pick up/drop off were poor.
To get the car, Trung told us to take a shuttle from the airport to the Crown Plaza hotel; he left the car in the hotel parking lot with the keys in the glove box. It took us 80 MINUTES to get from the airport to the hotel because the shuttle was not running properly. Also, once we got to the parking lot, it was difficult to find the car (the lot was packed) and the hotel staff was very confused as to why we had just taken the free airport shuttle and did not check in to the hotel. It was very sketchy and awkward.
To avoid the hotel issue for the drop off, we texted Trung to arrange to meet him somewhere else at the end of our trip. He did not respond to our texts. On Turo messaging, he told us to leave it at the Crown Plaza hotel again, and--again!--the shuttle was not running properly. We had to pay for an Uber.
The car was nice and clean, but Trung advertises "airport drop off," which is false advertising. He is also impossible to get a hold of if you need to request any changes. I would not recommend renting this car.
Trung was prompt in dropping off the car and flexible in time and location on the drop off! The car drives well overall but the mpg is closer to 30 mpg than 34. The Bluetooth works well, the trunk has a lot space! Only negative was the car itself was a little dirty inside and outside, but otherwise great car to drive and Trung was flexible in the whole experience.
Car was exceptional, clean and ready as promised. Owner was easy to communicate with and very responsive. Only issue was that car was close to airport but not at airport curbside which necessitated additional travel arrangement time but greater flexibility.