I will begin with the positives since it's only a few. Bani has a great response time. She responded in less than an hour. The car also drives and handles amazing. I rented from her to go to my friend's wedding, which I was almost late to. My pick up time was supposed to be at 10am I did not get to the car until 11am!!! I called four times, sent 3 txt message and 1 message on here before I received a call back at 10:30 from a gentleman saying Bani was not there but he was on his way to drop off the keys. 15 mins later he arrives to tell me he was taking me to the car. So I get into the car where we go to the parking garage bc HE FORGOT THE KEYS! I finally get to her car & he pulls away. I'm doing my inspection per usual and from outside glance the car looks clean. I open the door to be hit with the smell of cigarettes. As a non-smoker with allergies being in a car for 2 hrs each way with the smell was not ideal. I figured Febreeze would handle that though. I start the car to take pics of the starting mileage and gas to find the tank was on E with the low fuel alert on. So now I'm already an hour behind schedule, I have to stop and get gas and swing by Target to get Febreeze. The trip from here out was great. As mentioned before the car drives and handles well. If you are in the market for a car I would highly recommend this one. Now it's time to drop off. I will admit that I was a bit late. I was not expecting traffic on Lakeshore Drive to be that ridiculous. I did send a txt, which did not get responded to, informing her I was stuck in traffic. I then called when I was almost there to have the same gentleman answer and give me drop off instructions. I am so happy that this is not my first experience with Turo because I would never use the service again after that. Unlike other renters, I will not be renting with Bani again. The lack of communication, especially when you are not going to be dropping the keys, is the main reason for that.