Although Patricia was very nice to talk to, we were very inconvenienced during pick up and drop off. She was nice enough to approve us to have airport pick up and drop off (and waived the fee she charges to do this because of being late)...however was 2 hours late for the pick up (causing us to miss scheduled appointments) and 1 hour late for drop off, because she was getting ready, causing us to almost miss our flight out. I also have a claim against me for repairing a tire that I will be investigating. If true and there was damage to the tire then I will gladly pay but as of right now have no knowledge of it.
I will not be booking this car again.
This was my first experience with Turo and it has proven to be excellent. Patricia was very flexible and helpfulto my wife my son and myself. She granted us an extension that was much needed and when she gave us a ride to the airport she helped us with our bags and retrieved a few items from her car that we had forgotten. I am convinced that Turo is a great service due to Patricia's outstanding performance. There is nothing I can imagine that she could have done better.