2016 Hyundai Sonata very comfortable fun car to drive
I can deliver is well as drop-off at the airport
2016 Hyundai SonataMike's Hyundai154.58
Renter beware. Our experience with Mike has not been a pleasant one.
We had about a 6-hour layover and decided to rent a car and get out rather than sit in the airport. Or flight was delayed about half hour, so we should have known how this was going to go when Mike "joked" that he would charge us for every minute we were "late" in picking up the car. Turns out he was the one who was late. We waited about 20 minutes for Mike to bring the car to us, eating into our already short window of time. Mike made it clear that it was our fault for not setting the pickup time correctly when made our reservation. How were we supposed to know our flight would be delayed or that he would actually be waiting for us instead of just leaving the car for us? He gave the car to us with an 1/8 a tank of gas…really? Good thing we weren’t planning on driving very far.
Then an innocent mishap - while parking the car in Paia, I ran over a 3-inch metal sign post stub and blew out the right front tire. I put on the spare returned the car to Mike, and of course let him know that I would pay to get the tire replaced.
We returned home and a couple of days later Mike sent me estimate from Costco to replace the tire - no problem. i suggested to Mike that he might want to consider putting a preowned tire on the car since the other 3 tires were already about half worn, with 22,000 miles on them. Well Mike took offense to that suggestion and instead of just saying, "sorry, I don't feel comfortable doing that, and want to get a new tire", he instead stopped responding to texts and opened up a damage claim with Turo. Turo has specific guidelines for handling flat tires. basically, saying that owner and renter should work it out and it doesn't need to go through the claim's process. Mike did call me and I told him I was happy to pay for the new tire, the preowned tire was merely a suggestion, (because I do know a thing or 2 about cars. I would have done the same on my own car), so let's just get this thing done. He was rude, hung on me, obviously annoyed. When this initially happened, I suggested that we use Venmo to transfer the funds. Mike contacted me a couple of days later and let me know that he had set up his Venmo account. Venmo is super easy to use, but it does take some steps to setup and a few days for them to verify the bank account. I let Mike know that I could not find his account searching on his assigned user name and asked if he had completed the verification process...no response. Mike contacted me the next day through Turo saying he needed to get this done ASAP. I let him know I would be happy to send him a check and asked for his address...no response. Mike contacted me and suggested that he could process payment through his food truck business with a credit card. I let him know that I was not comfortable with that to which his response was "This is to much. don't even worry about I'll get it taken care of". I again let him know I was happy to send him a check...just tell me where to send it...no response. The claim is still being processed through Turo.
Overall, Mike has been difficult to work with, unresponsive, and clearly frustrated with such a major inconvenience to his life.