Friendly convenient and flexible I would rent again
August 20, 2016
The car was great. David helped pick us up from the airport and got us setup with the car. We enjoyed driving the Volvo all over our trip to Oahu and we would highly recommend this car over a major rental car company like Enterprise, Hertz, or Budget. David was even helpful getting us back to the airport! We really couldn't have made a better choice!
The car was great! Pick up was smooth. Drop off was stressful - the guy was 40 min late and didn't pick his phone up until 25 min after I was supposed to meet him so I was just waiting around. I was in Hawaii and while they aren't the most punctual culture I thought 40 min was egregious. I called Turo to find out what to do since I had a flight to catch and everything got sorted out. Word to the wise though to emphasize the importance of punctuality to Lena's team. He said he was a man down, but this wasn't communicated until 25 min after the pick up was supposed to happen. I'm sure they'll be fine in the future, but I would just re-emphasize to Lena if you have a timely commitment for good measure.