This was my first time renting a car through Turo and overall I am pretty happy with the process. Working with Gina was very easy as she was very quick to answer messages. The car was in good shape and her assistant, who I met when I picked up the car, answered all of my questions. The only thing that surprised me were the upfront charges that I had to pay: $25 for cleaning service due to rental being less than a week and $25 for a pickup after 10pm. However, Gina was quick to write those criteria out in a message before I committed to renting the car and I was able to pay cash at pickup. Overall, I had a good experience with the rental process and the car.