Nelson had his wife there to handle everything. I drove off with the car at 10:43am. It was to be returned the next day before 10:30 as instructed by his wife. I arrived at 11:17 and was charged $125.00 late fee for 2 hours.
I cannot say enough great things about Nelson-Luisa team....The car was very clean and mechanics and handling of car was amazing. I was greeted with a smile to pick up car and greeted with a smile to return. I was under the weather and forgot to request and extension. But it to me was my best experience since being a part of the Turo family.
Nelson and his wife Luisa were great. They have very fast communication which is a definite plus. Nelson was also very accommodating and I was able to get the car delivered and picked up even though it was outside of his original 5 mile radius. The car is very nice and clean, plus it's great on gas. If I ever find myself needing to rent a car locally again I will be renting from them!
Loved the car. Great communication with the owner. My only wish is that the low pressure tire light would go off and there also is an airbag light that will not go off. Made me a little nervous as a woman but I realized there were no problems.
Nelson is awesome...his car is awesome & runs perfectly...he is totally accommodating...I basically rented from him for almost a month...he got back to me literally within minutes to approve my extension & then accommodated me with my return which was a day early due to a family emergency out of town. I would totally deal with him again & refer ppl to him!!!🙌🏾🤗😊😊😊😊
Car ran perfectly...easy rental...no problems. Only issue is we were told that nothing was wrong with the tire because the tire sensor light stays on however every day for the first week we had to put air in the tire but since there was nothing really wrong with the car we paid for the tire to actually get fixed and extended the rental an additional week.
My first experience with Turo was awesome. But what made it great was Nelson and his Brother Paul were absolutely amazing and accommodating as well as always being able to communicate with them. They were very supportive with my needs and good people. If I ever have to use Turo again I will definitely be renting through Nelson.
He was horrible and I wish I could put zero stars. First off it was very difficult to start the process with him. And he took a picture of my id and told me he was ex military, that creeped me out. I returned that car asap ..
January 31, 2016
The car is so awsome and drives so smooth. Also Nelson is really nice and makes sure everything is okay with your trip. Thanks so much!!!