I would like it noted that Artem did not meet me at the designated time when I went to his place to rent the car. This was my first experience going through the full car rental process through Turo, and I was very disappointed with this experience because Artem did not hold up his end of the deal. When he did not show up to meet me, I called him multiple times and mentioned that I did not feel comfortable taking the car because there was no one there to review the condition of the car. I was concerned about being falsely charged for damage or excess mileage because we did not agree on these matters before taking the car.
Artem apologized and told me that he wanted to compensate for not being there by giving me a "special" deal. He said that I did not need to be concerned with excess mileage or filling up gas. I was only renting the car for one day to conduct local travel so I knew that this would not be an issue in any case.
I had already spent a lot of money through Uber to be dropped off at Artem's place, and I had urgent appointments to drive to, so I decided to take him at his word and take the car.
The next day, I dropped off the car about 45 minutes early. Artem was NOT there when I dropped off the car. He sent his brother to review the car and take the keys. I waited for his brother to take a look at the car and asked him if there were any issues or concerns. His brother told me everything was fine, so I went home.
About and hour or so after I left, Artem started texting me asking for my photos of the odometer to check the mileage. I immediately became alarmed because he had told me not to be concerned about the mileage. Of course, he then mentioned the gas not being filled up completely.
Artem completely backtracked and claimed he never offered any "special" deal. This was very frustrating because if had bothered to show up when I picked up and dropped off the car, there would not have been any misunderstandings. All issues could have been resolved there and then.
I won't be renting from Artem again. He's not trustworthy.
I will pay for whatever gas that I used, as long as Artem does not over inflate how much I owe. I will pay what I owe on gas and hold up my end of the Turo process, even if Artem did not.
If Turo has any questions, I have text messages and photos to document my experience with renting from Artem.
NOTE TO RENTERS: Do not trust any owners who do not show up to meet you and review the car with you.
Aterm was very helpful he worked with us on short notice and then again assisted to extend the trip. The car was great and we rented it again for 3 days. Remember to extend rentals before the pick-up time. (message to renters).