I had an excellent experience renting from Eugene. He was very accommodating when our flight was delayed. Due to the delay, he couldn't wait around for us to arrive, so he left the car in the garage that is connected to the terminal and provided very detailed instructions on where to find the car. The car (Ford Fiesta) was in very good condition, was clean, and handled well driving. When I arrived at the airport for our outbound flight, Eugene met me at departures as I drove up, shook my hand as I got out of the car, took the keys, and helped me get my bags out of the car and onto the curb. I would definitely rent from Eugene again.