DO YOU NEED GPS OR CHILD SEAT? Just request it when you pick up your car!!
2015 Volkswagen JettaAdriana's Volkswagen15418
I was under the impression that it's a private renter when in reality it's a shady car rental company. I reserved a VW Passat but they only had a Chrysler 200, not very clean, even after leaving an hour after arriving there because the car still had to be vacuumed. Customer service, deplorable! I took my small company van to pick up the vehicle and was told that it couldn't stay in their lot for the five days, which I understood. Where they failed was when I asked the rep if I could leave my van there while I pick up someone from the airport, we're talking about two hours max with traffic. I got a straight "No, you can't leave your van here" and after telling them that I'd leave a negative feedback I was told that I can rent somewhere else if I don't like them. I had no other choice then leave my van 15 minutes of walking, in a paid parking and walk back in 95 degrees humid Florida weather. I'll never ever rent from them again but if you do, keep in mind that they'll charge you $25 each day that you use the Sunpass attached to the windshield, on top of the actual toll charges. Needless to say, I picked up my fiancee from the airport 45 minutes late because of this total lack of willingness to help a client and incompetence by not having the vehicle ready. I did what I told them I'd do, leave negative feedback because they didn't give me a reason not to.
Adriana was quick in approving my last minute emergency rental; she always was very responsive when letting me know the pickup/drop off location of the vehicle. Vehicle was as stated, obtaining it was a breeze. Very efficient on gas and I will rent again.
We have enjoyed the trip, it was easy to pick up the car. Unfortunatelly we were supposed to pick up the car at Brickell for free (this is why we have choosen this car) but we had to pick it up close the airport... Nice car, clean, we recommend it but do not expect to get an answer through Turo from the renter.
I didn't have good experience with this car! With whole respect, I didn't get car like was on picture, I got car with damage on back, breaks was so light and poor, and Bluetooth didn't work! I didn't meet a girl at all, some guy just bring me a car on gass station! I didn't get any information from her, she didn't say anything, I text her, but no answer! I was so disappointed! I'm sorry, but I rented Volkswagen on this site from other person and everything was great ! I will not do anymore this one!