I rented the VW Passat from Dmitry for 3 weeks and am completely unsatisfied and angry with the treatment from Dmitry and more especially Turo. This has been the absolute worst experience of my life in numerous ways!
1. Punctuality is non existent - I had to wait longer than I should have for the vehicle to be delivered to me at the airport and again, I had to wait for Dmitry when handing the vehicle over. 2. I cleaned the car without even knowing that Turo requires vehicles to be cleaned before returning it and I have been charged an additional $100 for a cleaning fee. (Video evidence provided but not accepted) 3. I took pictures of the car when I received it with all of the damages and returned the vehicle to Dmitry in the exact same state that it was received. Due to there being no additional damage, I did not take any more pictures prior to handing it back however, to my surprise, I received an email stating that Dmitry had reported damage to the vehicle although the vehicle had been with him for approximately 12 hours before reporting the damage. Now I am held accountable for the damage that could have been incurred while in his possession.
If there was damage to the vehicle, Dmitry should have pointed out the damage to me during the official handover and not 12 hours later. Dmitry admitted to applying acetone to the rear bumper of the vehicle, and as we all know, acetone is a paint remover.
Turo had already charged me $500 + $100 without providing me with any form of documentation, nor did they receive any authorization.
Turo has not even accepted or even acknowledged my side of the story nor do they accept video evidence. After this, I will never use Turo again and most certainly would not recommend Dmitry.
The car was delivered in a great technical condition, clean. Driving was smooth and predictable, nothing to complain about. The view through the windows is good, even though the glass is tinted. The trunk is pretty spacious, i liked that. Try the transmission in S mode, feel the difference.
Special thanks to Dmitry for the quick approval of the trip and my apologies for the late pick-up. This trip helped me create a great memorable Halloween weekend experience.