The car is in awesome condition and I rented at a VERY competitive fare. Having said that, Improvements could be made in the area of communication... When I picked up the car Elena said I should get it "washed" upon return. This was new to me, as is never the case on a rental and I didn't see on the listing. The listing says surpass is available for the customer's convenience, but When I arrived Elene had a list of every time I passed a toll and a total. Since I didn't have cash, she was nice enough to let me send her a check. All in all, I enjoyed the rental.
Elena and her CLA were awesome. Elena, as an owner, was super flexible and courteous and very sweet! Her car was in great mechanical order, very clean and even more great on gas! I'd definitely rent again if I need a car in my area.