As our first time using this service we were thoroughly dissatisfied with the service we received. When we arrived at the listed location to pick up the vehicle at the arranged time, the owner was not home and left us no indication that he would not be home. Apparently he left the keys in the car and we were supposed to just hop in and go. He also never mentioned this to us either. We tried calling him and there was no answer. 20 minutes later he called us back asking us if we were going to pick up the car and by this time we had ubered all the way back to our hotel. After explaining the situation and the lack of communication on the owner's part he was very unwilling to help us out in anyway. We even asked if he could drive the car to us while keeping the $87 we paid him since we had wasted money on an uber and back. However he wanted even more money to do that. We will never be using this service again and I would not recommend anyone to rely on this person. He was very unprofessional and the lack of communication was unacceptable. A complete waste of money and time!