I have used Turo several times without any complaints. This was my first bad experience. Although the car was in decent shape, it smelled like cigarettes when I picked it up. Also, I was never told that the car had a Sunpass sticker (which was hidden on the left side of the windshield) and not by the rearview mirror, as required by Sunpass. So to avoid the rental getting charged, I used my own Sunpass. However, I am now stuck with paying both Sunpasses and the owner offered no help in trying to resolve the issue.