When I landed at the airport and sent Donovan a text seeking to connect with him he sent the following email: Tom I'm so sorry to let you know, specially at this time. I won't be able to bring the car. This is the first time this happens. After expressing my disappointment he replied: There is a bunch of car rental places that you can get a car from. Needless to say, the lack of prior warning of changes and the complete dropping the ball caused us significant extra time and cost - which neither Donovan nor Turo seemed interested in mitigating.