The inside was clean and was parked just where we were told it would be. The outside was pretty dirty but it's not the end of the world. We did notice that the transmission was slipping when when turning, but it ran well on the highway. We did check the fluid and it was full. Communication was pretty good - we reported the issue and were told they would check it when we returned the car. We would consider reniting again if we could be certain the transmission issue was addressed.