This car and car owner would be an ultimate terror for any family hoping to stay safe and comfortable on a family vacation. The vehicle had several mechanical malfunctions, cosmetic malfunctions, and an overall sticky/dirty condition. While at first seeming very friendly and responsive the owner turned out to be reliant upon others to deliver vehicle and maintain communication with me. The final straw was when door handle broke off to reveal that it was hot glued on and engine wouldn't start. As I informed Turo customer support and emergency service, "I would not take this car as my own if someone offered it to me for free".
On the other hand Turo customer support and emergency services were extremely supportive and promised an investigation and refund of rental purchase. As well they stated this was not a usual case and they would keep the owner from listing the vehicle again.
I only gave this one star as it would not let me post or comment otherwise. If I had my choice I would just be posting these comments and not giving any star rating other than zero.
A great little car! You can tell that it's aged a bit, but it still drives perfectly with the top up or down. The owners were also incredibly responsive and easy to communicate with. Thank you for a great experience and for letting us borrow your vehicle!