Francesco is nice, understanding, and really flexible with my reservation. Very easy to come into contact with and get rolling on my road trip. Not a huge deal, but I was thinking this was the hatch/wagon version over the sedan. The sedan has slightly less room, but like I said it wasn't really a big deal. The daily price was nice. Brake pads were wearing thin by the time I dropped the car off. Francesco was understanding once I told him this and it sounded like he was having them replaced.