this was my frist time using Turo, and I was really happy it was with Mariano. He was very responsive and organized. The car had just been returned with a huge dent on one of the sides, but of course it wasn't his fault.
Mariano is fantastic. He's communicative, kind, flexible, and responsive. I've rented from him before and had such a good experience interacting with him that I chose to rent from him again. The car unfortunately had some difficulties, though -- it was safe, and Mariano warned me about it ahead of time, but it did spend a lot of time shaking and making loud transmission noises. I'm sure it'll be fixed, but it was a little nerve-wracking during our trip and made it hard to hear each other. But, I told Mariano about it when we got back and he was great, asked for details and listened thoroughly. I'd rent from him again but maybe try a different car if I'm doing another multi-day trip!
Mariano made this transaction as easy as 123! response time was quick, and he was able to drop me off at the nearest metro station upon returning the car. He was very professional and offered exceptional customer service. Will certainly rent from Mariano again :)
May 19, 2016
But owner is super nice and I would rent from him again. Car needs new suspension, AC is broken, and gas meter doesn't work, but otherwise fine.
Mariano was very reliable and accommodating from the start. I was approved and booked for the rental a few hours before. The car was in great condition. Clean inside and out, felt safe to drive and great on fuel.